What are your last Christmas posting dates?
Please visit our Christmas blog post regards this
When will I receive my order?
We try to ship your order the same or next day. Orders are despatched around 1pm on Monday, Wednesday and Friday. Express Post usually gets to most capital cities 1-2 days, Perth more like 1-3 days and Darwin a little longer.
If we are engraving your chime, we still try to get it done and shipped the same day, if not then by the next posting day. If your order needs to meet a deadline, please select Express Post and reply to your order confirmation email and we will make a special effort to get it posted quickly.
What payment methods can I use?
You can pay by bank deposit, Visa, Mastercard, Paypal or AfterPay.
Where are they made?
Windsong wind chimes are proudly handcrafted in Australia, on Queensland's Sunshine Coast.
Will you post my order to someone else on my behalf?
Our chimes are often bought as gifts and we regularly ship them to a different address. Simply choose a different shipping address when you checkout. We do not include an invoice with the chime and your invoice is emailed to you. We recommend you select gift wrapping so they know it's from you ;)
Can I send internationally?
Yes, we ship to most countries - your postage will be calculated at the checkout, plus you get the GST removed too - approx. 10% discount. Price on this site are in Australian dollars.
Note - Customs duty When we ship your order we have to declare the cost - there is a chance the receiving country will charge you a duty fee - this is because you have not paid Goods and Services Tax in Australia. It's quite normal and will come to you via email.
Will you post my order to a PO box?
Yes.
Are your products immediately available?
The full range of wind chimes are usually immediately available, but at peak periods demand sometimes exceeds our rate of production, and we can run out of some colours.
What happens if I don't like the chime?
No dramas - just send it back within 30 days and we'll issue a full refund. See our full guarantee terms and conditions here.
How long do your wind chimes last?
We believe our wind chimes will certainly last your lifetime and can even be enjoyed by future generations. See our how to care for your wind chime page.
Depending on your local climate and the hanging conditions, the cord on the wind chimes may show signs of bleaching from the sun but can easily last up to 30 years when hung under cover. We regularly refurbish the very old chimes from the 80s and 90s - see details of our wind chime refurbishment service.
If you can't find the information you're looking for, please contact us.
